FAQs
FREQUENTLY ASKED QUESTIONS
1. How to play GoPlayAsia?
- You must be a verified player;
- Log in your username and password;
- Make sure you have enough tokens to play our games.
2. How to register and create an account?
- Click “Register now” and comply with all the required fields given in the screens.
- Input the agent referral key if applicable.
- After Read the Privacy Policy and Terms and Condition, check the tick box and then click “Submit”.
Illustrated guide. Click here
3. I am a registered user, but can't login?
- A newly registered account will be reviewed prior to approval.
- Approval of newly registered accounts with complete details and requirements will take at least 5 minutes.
- You will be notified via SMS on the status of your registration.
4. Can I register multiple accounts?
- No. One mobile number per account.
- Multiple accounts are screened and rejected by our Customer Service.
5. What Valid IDs are accepted for registration?
- e-Card / UMID
- Driver’s License
- Professional Regulation Commission
- (PRC) ID
- Passport
- Senior Citizen ID
- SSS ID
- COMELEC / Voter’s ID / COMELEC
- Registration Form
- Philippine Identification (PhilID)
- NBI Clearance
- Integrated Bar of the Philippines (IBP) ID
- Firearms License
- BIR (TIN)
- Pag-ibig ID
- Person’s With Disability (PWD) ID
- Solo Parent ID
- Pantawid Pamilya Pilipino Program (4Ps) ID
- Barangay ID
- Philippine Postal ID
- Phil-health ID
- Alien Certificate of Registration /Immigrant Certificate of Registration
- Or any future valid government ID
6. What time does the live stream game start and end?
- The live stream starts at 11:00 am.
- The live stream ends at 1:00 am.
7. Where to Cash In and Cash Out?
- All Cash In/Out transactions will be through our official payment gateway partner UNION BANK.
8. How to Cash In?
- Log in to play.goplayasia.com and click the Wallet icon.
- Select UPAY on Deposit tab.
Illustrated guide. Click here
9. How to Cash Out?
- Log in to play.goplayasia.com and click the Wallet icon.
- Select UPAY on Withdraw tab.
Illustrated guide. Click here
10. What to do if there’s a delay after cash-in?
If there’s a delay within 5 minutes, kindly contact our CS or visit our Facebook Page for clarifications and procedures. Kindly, send the following:
- Player Username
- Registered Mobile Number
- Proof of Payment
11. What to do if there’s a delay during cash-out?
If there’s a delay within 5 minutes, kindly contact our CS or visit our Facebook Page for clarifications and procedures. Kindly, send the following:
- Player Username
- Registered Mobile Number
- Cashout Reference Number



YEARS OLD AND ABOVE TO REGISTER
GoPlayAsia Remote Gaming Site is approved and regulated by Philippine Amusement and Gaming Corporation. 2022-2025